Refund policy
Returns:
We accept returns of unused merchandise that is in the same condition that you received it, with all packaging intact, within 14 days of delivery. Please contact us to initiate a return. If 14 days have passed since your order was delivered, we cannot offer a refund or exchange. Please note: Sale items cannot be returned or exchanged .
Most importantly due to hygiene we do not offer returns on our feeding sets.
Please contact us asap at hello@enaoneau.com if you have received a faulty or incorrect item.
Please note as we are small business all our products are thoroughly checked prior to dispatch. If deemed faulty, we are happy to offer a replacement if available (pending stock availability) or a full refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if your return was approved.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
- Returns must be received within 14 days of the original delivery date – we will not accept returns after this time.
- We strongly suggest that you choose a tracked service for your returns and advise us of the tracking details with your order number so we know when to expect it. We cannot be held responsible for returns that are untracked, lost or damaged in transit.
- If upon inspection the returned item is found not to have met any of these conditions, we may choose not to issue a refund.
Dimensions:
Ena One tries to provide accurate dimensions but please keep in mind these can sometimes vary by couple cms. If you require more details on product please email us at hello@enaoneau.com
Colour Variations:
Ena One tries to provide accurate images of each product's colour and design but please keep in mind this may vary slightly. Due to differences in devices, brands, screen resolution capabilities and their respective settings, the lighting, tones/shades of products may appear slightly different in real life. Ena One will not accept responsibility for any colour or design differences that are not manufacturer faults or defects. When purchasing from Ena One, you agree to accept the small risk that there may be a slight variation between the actual colours and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers.